At Xamio Tech Solutions, we value our customers and aim to resolve any issues you might face quickly and fairly. This policy outlines how you can submit a complaint and how we will handle it.

This mechanism is publicly disclosed in accordance with the standards set by the State Bank of Pakistan and our payment partners (Paddle).

1. How to Submit a Complaint

If you are not satisfied with our service, or you have an issue with billing or a technical problem, you can submit your complaint through the following official channels:

• By Email (Recommended): Please send a detailed email to xamiotechsolutions@gmail.com
• By Phone (WhatsApp): You can message our support team at 03326642986

To help us resolve your issue quickly, please include the following information in your complaint:

• Your full name and registered email address.
• A clear description of your complaint.
• Any relevant screenshots or payment transaction IDs.

2. Complaint Resolution Time (Mandatory for Paddle)

This section fulfills Paddle's Requirement 2c.

• Acknowledgement: We will send you an acknowledgement (via email or WhatsApp) that we have received your complaint within 24 hours (1 working day).
• Resolution & Solution: Our team will investigate your complaint and provide you with a solution or a detailed update within 2 to 3 working days.

If the issue is complex and requires more time, we will inform you of the delay and provide a new estimated resolution timeline.

3. Our Commitment

We take all complaints seriously and will treat you with respect and fairness. Our goal is to resolve any disputes amicably and maintain a positive relationship with you, our valued customer.